Address 78 Toombul Road
Northgate, QLD 4013
 
Phone 07 3865 8999
Fax 07 3861 9974
   
 

Frequently Asked Questions


Compliance

Can I get the car complied myself and save money?
Again, it is the strength of SVi that gives the client security and peace of mind. The negotiating power of a large group like SVi means that no one is likely to get the same price as SVi and the package must remain intact to insure smooth transit through the many complex applications and forms. It is easy to forget or overlook something if you are not used to a certain process. It's very expensive to store vehicles on the docks and things may get damaged or even go missing. SVI have established practices to deal with all paperwork.

Insurance

Who will insure my imported car?
SVi have insurance contacts who will give good rates for our clients. When you become an SVi client we assist by arranging contacts with the appropriate companies.
Sean said "Why should I use a licensed dealer or broker when the private sale cars look so cheap? Are you guys making a big profit?"

Thanks Sean, you question is a good one, backyard dealers are a constant problem to buyers. The fact is, they don't offer clear title, they don't offer warranty, they don't have any responsibilty to you as long as they get thier money, they are gone along with any chance of getting problems sorted out. It's not a myth that private sales end up with reposessed cars, faulty gearboxes and all sorts of tricks played on people. The back yarders are tax dodgers, you pay tax, why shouldn't they? The funny thing is the Department of fair trading don't get actual complaints. The tax Dept might and both departments should get complaints. It seems as though people blame themselves for buying a dudd car privately and don't complain. It's a big risk. Dealers have overheads, rent, advertising, wages, insurances etc. Most would make more if they worked for wages but they can't get off the merry go round. We at SVi offer two avenues of buying, you may choose to buy direct from auction in Japan through us or you may buy from stock. We supply and we comply. Very few can do both. I hope that answers your question, it was a good one.


SVI

What can SVi do that I can't do myself?
SVi can save you thousands of dollars and at the same time source the vehicle you want. SVi can do all the paperwork for you, arrange the import, compliance, transit insurance, customs clearance, quarantine in Japan and in Australia, transport to the docks in Japan and from the docks in Australia at trade rates. SVi can arrange interstate delivery at a fraction of what local domestic clients ever could. SVi can help arrange insurance in Australia for most people. There are many more savings with SVi that are too many to mention but all savings are passed on to you, without fail!
Who are SVi and why should I trust them with my money?
Special Vehicle imports Pty Ltd are licensed motor dealers, a professional group incorporating many years of experience and who are subject to stringent consumer laws and regulations. SVi have safeguards in place to protect the purchaser from being misled by unscrupulous overseas/local dealers. If a genuine mistake occurred, SVi will assist the client according to the terms of the comprehensive guarantee document. This document is a simple, plain English attempt to protect the client in all circumstances. Why SVi? Buying from Japan can have mixed results, many people have bought well and been lucky that the vehicle they bought was a good one, many more have been disappointed with the delivered vehicle, what do you do then? SVi buy from reputable dealers whose vehicle descriptions are consistently good. SVi and their buyers are careful not to make mistakes. SVi travel to Japan often and assist the client in each case either in person or using our agents.
What about parts and service?

SVi will assist our clients only. We have long established parts networks, fact sheets and workshop procedures. Not all mainstream companies cover imported used Japanese vehicles. We can only assume this is due to established alliances with their big local clients. Be assured there is no problem with supply of parts. Delays are kept to an absolute minimum and in some cases, access to parts is quicker and cheaper than comparative local vehicles.

Who will help me if the vehicle I buy is not as it was described?

SVi have a guarantee which states that if the vehicle is not as described, other than transit damage which can be insured, we will either make good by repairing the vehicle, refund you your money or buy another vehicle for you of your choice within the original budget. Most private buyers of Japanese vehicles could never expect help from a "one off" business deal in Japan. Why would the Japanese dealer care if you never bought another car from them? This is a very safe, economically sound method of buying the imported vehicle you want. We're happy when you are! There is no right price ( for the wrong car ) Special Vehicle Imports have been importing for over a decade and the most important thing we have learned is, there IS no right price for the wrong car. The whole idea of buying a car is to be happy at the end. Here are some tips that will help buyers when buying an import. 1. If it seems to good too be true, it usually is. Every now and then a great deal comes up, more often than not a great deal doesn’t turn out to be so great. The car “game” is a tricky one. You have all sorts of operators with all sorts of ideas about what’s fair and what’s “fair game” That is to say the old adage, buyer beware is very true when buying a used car of any sort. Check the seller out, does he own what he’s selling? Is this his car to sell or is it one of those ” I am selling it for my brother” stories. This presents a fabulous “out” when you have a problem with the car. “Oh yeah, my brother, he is in Europe now, he has no money, he doesn’t know about cars, I don’t know anything about a finance company owning the car, it looked great to us but my brother, he has such bad luck” you get the idea.. 2. If the car is a Japanese import, DO NOT even consider buying the car if you can’t get the auction sheet, the import approval letter and if it was imported after 2002, you need the CIN ( customer Information Notice) . If the car has been registered before and is moved interstate these documents are still needed in most cases. The auction sheet is the best way of checking the true klms, no auction sheet? no real way of knowing what is true, imagine the worst and you won’t be disappointed. A very recent development is a service called Tuespeedo and if successful, will be introduced to Australia soon. It involves removal of the cluster, checking for signs of tampering and certification of the findings. There is more to it than that but you 3. If buying a car from a licensed motor dealer ( check the license) you are usually safe to assume garunteed title, they have to supply a REVS certificate relating precisely to that vehicle and prove the ownership of the car. As one who got caught, I strongly suggest getting a check and checking the credentials of the seller, have a look at a drivers license, write down all the details, it will save you a lot of stress later. 4. There are some cheap cars being sold in back yards or on the side of the road but if you were dodgy, where would you sell a car? Of course, it’s all too easy to take the money and run. We hear terrible accounts of slippery back-yarders every day. Poor unsuspecting buyers are being duped on a daily basis so take every possible precaution. Check everything! There is no warranty, no garuntee of title, no come back for anything.